You need to contact ARC, but you’ve hit a wall. Multiple organisations share the ARC acronym in Australia, and finding the right phone number or email isn’t as simple as it should be. You might be looking for the Australian Research Council to ask about grants, or perhaps you need the Australian Resuscitation Council for clinical guidelines. Either way, wrong contact details waste your time.
This guide breaks down contact information for every major ARC organisation in Australia. You’ll find phone numbers, email addresses, office locations and specific contacts for the Australian Research Council, Australian Resuscitation Council, Australian Refrigeration Council and other ARC entities. Each section explains when to use which contact method, so you reach the right team on your first attempt.
1. Australian Research Council general enquiries
The Australian Research Council operates as the primary federal funding body for research excellence in Australia. You can reach their general enquiries team for questions about funding programmes, eligibility criteria, application processes and general information about ARC initiatives. Their contact channels serve researchers, administrators and the public seeking information about Australian government research funding.
Primary phone and email
You can call the ARC general enquiries line on +61 2 6287 6600 during business hours for immediate assistance. The team responds to questions about funding rounds, eligibility requirements and application procedures through this main switchboard. For written enquiries, send your questions to ARC-Information@arc.gov.au, which the ARC monitors regularly for incoming requests. This email address handles general information requests, while specific programme contacts exist for grants and technical support.
The ARC’s general enquiries team provides the fastest response for questions about funding eligibility and application deadlines.
Office address and postal details
The Australian Research Council’s head office sits at Level 4, West Wing, Discovery House, 47 Bowes Street, Phillip ACT 2606. You should direct all postal correspondence to this address, including hard copy submissions if required by specific grant guidelines. The office location places ARC within Canberra’s government precinct, making in-person visits possible by appointment for stakeholders who need face-to-face meetings with programme staff.
Office hours and time zone
ARC operates on Australian Eastern Standard Time (AEST) or Australian Eastern Daylight Time (AEDT) depending on the season. The office maintains standard business hours from 9:00 AM to 5:00 PM, Monday to Friday, excluding public holidays. You need to account for time zone differences if you’re calling from Western Australia, South Australia or overseas, as AEST runs 10 hours ahead of UTC.
How to confirm current contact details
Your best source for verified arc contact details remains the official ARC website at arc.gov.au, where the organisation publishes updated contact information. The site’s "Contact Us" section lists current phone numbers, email addresses and postal details that supersede any printed materials. Check this page before making contact to ensure you’re using the most recent contact channels, as government departments occasionally update their contact systems.
2. ARC grants and NCGP contacts
The National Competitive Grants Programme (NCGP) sits at the heart of ARC’s funding operations, covering schemes like Discovery, Linkage and Centres. You need specific arc contact details for grants-related enquiries, separate from general enquiries, because the dedicated grants team handles technical questions about applications, assessments and award management. These contacts serve researchers, university research offices and administering organisations throughout the full grant lifecycle.
NCGP pre award and post award emails
You should use NCGP-PreAward@arc.gov.au for all questions about grant applications before funding decisions. This inbox handles queries about eligibility criteria, application requirements, assessment processes and submission deadlines for upcoming funding rounds. After your grant receives approval, switch to NCGP-PostAward@arc.gov.au for questions about contract execution, milestone reporting, budget variations and acquittal requirements. The post-award team manages the ongoing relationship between ARC and funded researchers from contract signature through to project completion.
The distinction between pre-award and post-award contacts ensures your query reaches the team with relevant expertise for your specific grant stage.
Who should use the grants contacts
Chief investigators on ARC-funded projects should use these dedicated contacts when they need clarification about grant conditions, reporting obligations or administrative requirements. University research office staff will find these channels essential for managing multiple grants, resolving contract issues and coordinating institutional responses to ARC requirements. Partner organisations in Linkage projects can also use these contacts to understand their obligations, though they typically work through the lead administering organisation rather than contacting ARC directly.
Information to include in your query
Your email to the grants team should include specific identifying information to help staff locate your application or grant quickly. Always provide your application ID or grant number in the subject line, along with the funding scheme name like Discovery Project or Linkage Infrastructure. State your question clearly in the opening paragraph, explaining what you’ve already checked in the funding rules or guidelines. Include relevant deadlines if your query relates to time-sensitive matters like submission dates or milestone reports. Attach supporting documents only when necessary, keeping file sizes reasonable for email delivery.
Research offices should also mention the administering organisation name and any case reference numbers from previous correspondence. This context helps ARC staff understand the history of your query and provide accurate responses based on your specific circumstances.
3. ARC Research Management System support
The Research Management System (RMS) serves as ARC’s online portal for grant applications, reporting and ongoing grant management. You access this platform to submit funding applications, track assessment outcomes and manage your active grants throughout their lifecycle. Technical issues with RMS require dedicated support contacts separate from general arc contact details, because the helpdesk team specialises in system access, functionality problems and application submission troubleshoots.
RMS helpdesk contact details
Your primary contact for RMS technical support is RMSHelp@arc.gov.au, which the technical support team monitors during business hours. This email address handles system access problems, application portal errors, document upload failures and any technical barriers preventing you from completing your RMS tasks. Response times typically fall within one business day for urgent issues affecting imminent deadlines, though complex technical problems may require additional investigation time. Include your RMS username and a detailed description of the error message or problem behaviour when you contact the helpdesk.
Access, login and technical issues
Login failures represent the most common RMS problems, often caused by expired passwords, browser compatibility issues or incorrect authentication credentials. You should contact RMS support when you cannot access your account, when system error messages block your progress or when application forms fail to save your entered data. Browser cache problems sometimes masquerade as system errors, so clear your browser history and try a different browser before raising a support ticket. Portal timeouts during busy submission periods also warrant helpdesk contact, particularly if you lose unsaved work due to unexpected disconnections.
Contact RMS support immediately if technical problems prevent you from meeting an application deadline, as they can provide extensions for verified system failures.
Best practice for raising RMS tickets
Effective support tickets include specific technical details that help the helpdesk diagnose your problem quickly. State your operating system, browser version and the exact sequence of actions that triggered the error in your initial email. Screenshot any error messages that appear, noting the time they occurred so support staff can check system logs. Explain what you’ve already tried to fix the problem, saving the team from suggesting solutions you’ve already tested. Submit tickets during business hours for same-day responses, avoiding late Friday submissions if your issue isn’t urgent.
4. ARC media, FOI and governance contacts
The Australian Research Council maintains separate contact channels for media enquiries, freedom of information requests and governance matters beyond standard grants administration. You need these specialised arc contact details when you’re seeking official statements, requesting documents under FOI legislation or addressing parliamentary and ministerial questions. These contacts serve journalists, researchers conducting governance studies, members of parliament and citizens exercising their rights to access government information.
Media and communications team contacts
You should direct all media enquiries to ARC’s communications team through their dedicated channels rather than general enquiries. Media professionals seeking comment on funding announcements, research outcomes or ARC policy positions need to contact the media relations team during standard business hours. Your request should specify your deadline, the nature of your story and any specific questions requiring executive-level comment. The communications team coordinates responses from appropriate ARC spokespeople and provides background information about funding programmes when requested.
Freedom of information and privacy enquiries
You can submit Freedom of Information (FOI) requests through formal channels when you need access to ARC documents or decisions. The FOI contact handles requests for internal documents, funding assessment records (subject to privacy restrictions) and administrative papers under the Freedom of Information Act 1982. Privacy complaints and enquiries about how ARC manages personal information also flow through this channel. Your FOI request must clearly describe the documents you’re seeking and include your contact details for correspondence about processing fees and timeframes.
FOI requests typically take 30 days to process, though complex requests involving extensive documents may require additional time under the legislation.
Ministerial, parliamentary and governance contacts
The ARC maintains dedicated contacts for ministerial correspondence, parliamentary questions and governance matters requiring executive attention. Members of Parliament directing questions to the Minister for Education about ARC operations use these channels, as do stakeholders raising systemic concerns about grant administration or policy implementation. You should exhaust standard enquiry channels before escalating matters to governance contacts, reserving this pathway for substantive issues requiring ministerial or executive oversight.
5. Australian Resuscitation Council contacts
The Australian Resuscitation Council (ARC) develops clinical guidelines for resuscitation and emergency care across Australia, distinct from the Australian Research Council covered earlier. You need these arc contact details when you require authoritative guidance on resuscitation protocols, cardiopulmonary resuscitation techniques or emergency care standards that inform clinical practice. Healthcare professionals, training organisations and medical facilities contact the ARC to access guidelines, clarify clinical recommendations or engage with the organisation’s educational resources.
National office and contact form
You can reach the ARC national office through their contact form on the official website, which directs enquiries to the appropriate team members. The national office coordinates guideline development, policy positions and national initiatives across all states and territories. Email enquiries about resuscitation guidelines, clinical practice recommendations or organisational partnerships flow through this central contact point, ensuring your questions reach specialists in the relevant clinical area.
State and territory branch details
The ARC operates through state and territory branches that manage local activities, training provider accreditation and regional stakeholder engagement. You should contact your local branch for questions about accredited training programmes, provider registration or regional events. Each branch maintains separate contact details for their operations, though the national office can redirect your enquiry if you’re unsure which branch handles your specific question.
When clinicians should contact the ARC
Healthcare professionals should contact the ARC when they need clarification about clinical guideline interpretation, evidence supporting resuscitation recommendations or updates to published protocols. Training organisations like those delivering advanced life support courses contact the ARC regarding accreditation standards, curriculum requirements aligned with current guidelines or questions about maintaining provider status under ARC frameworks.
Contact the ARC when you need authoritative interpretation of resuscitation guidelines that directly affect your clinical practice or training delivery.
6. Australian Refrigeration Council and Arctick
The Australian Refrigeration Council regulates the refrigeration and air conditioning industry through licensing schemes, operating alongside the Arctick brand for compliance and technical support. You need these arc contact details when you work in refrigeration or air conditioning trades, require licensing information or need compliance guidance. These organisations serve technicians, business owners and contractors working with refrigeration equipment across Australia.
General and licensing enquiries
You can reach the licensing team on 1300 88 44 83 for questions about refrigerant handling licences, trading authorisations or application processes. Your general enquiries about licensing requirements, renewal procedures and compliance obligations should go to enquire@arctick.org during business hours. The licensing team processes new applications, manages renewals and provides guidance on maintaining your authorisation status under the national refrigerant licensing scheme.
Contact the licensing team before starting refrigeration work to confirm you hold the correct authorisation level for your planned activities.
Technical and compliance contacts
Technical enquiries about refrigerant handling standards or equipment compliance requirements go to the technical team through dedicated channels. Your compliance questions, including reports of suspected breaches or queries about regulatory obligations, should go to compliance@arctick.org for investigation and guidance. The compliance team monitors industry adherence to licensing conditions and investigates matters affecting refrigerant handling standards.
When to contact ARC or Arctick
Contact these organisations when you need licensing for refrigerant handling, face compliance audits or require clarification about technical standards. Businesses employing refrigeration technicians should also use these contacts to verify staff licensing status and understand employer obligations under the licensing scheme.
7. Other ARC organisations in Australia
Several additional organisations use the ARC acronym across Australia, serving distinct sectors from university student services to transport infrastructure. You might encounter these entities during your search for arc contact details, particularly when your initial search returns multiple results. Understanding which ARC organisation matches your needs prevents wasted time contacting the wrong office.
Arc UNSW Student Life contact options
You can contact Arc UNSW Student Life on (02) 9065 0932 for student services at the University of New South Wales. Their office manages campus activities, student clubs and facilities for UNSW students throughout the academic year. The organisation operates separately from the Australian Research Council, focusing purely on student life services rather than research funding or clinical guidelines.
Arc Infrastructure head office contacts
Arc Infrastructure operates the freight rail network across Western Australia, managing over five thousand kilometres of track. You should contact their Perth head office for questions about rail freight services, infrastructure maintenance or transport logistics in WA. Their operations centre on commercial rail transport rather than research, medical training or refrigeration licensing.
ARC Training and other education providers
ARC Training delivers vocational education courses with their head office reachable on 1300 793 146. Various training organisations across Australia incorporate ARC into their names, each serving specific industries or education sectors. Always verify you’re contacting the correct organisation by checking their primary business activities match your needs before making enquiries.
Final thoughts
You now have comprehensive arc contact details for every major ARC organisation operating across Australia. The Australian Research Council serves researchers seeking funding, while the Australian Resuscitation Council provides clinical guidelines that underpin emergency medical practice. You’ll contact the Australian Refrigeration Council for trade licensing, and various other ARC entities for their specific services.
Healthcare professionals who contacted the Australian Resuscitation Council for guidelines often need practical training to implement those recommendations. Your understanding of resuscitation protocols gains real value when you can apply them confidently in clinical emergencies. Nationally accredited Advanced Life Support courses translate ARC guidelines into hands-on skills through simulation-based training and expert instruction.
If you work in healthcare and need ALS training that aligns with current resuscitation standards, explore our Advanced Life Support courses to build confidence in emergency scenarios while earning your CPD points.
